Complaints

If you receive a faulty or damaged item, this is considered a complaint rather than a return. If you would instead like to return an item, you can read more about returns and cancellations here.

Your rights are protected under UK consumer law.

If you believe there is a fault with your item, please contact our customer service team at [email protected]. Please include a description of the issue and, where possible, photographs showing the fault. You can also contact us by phone on +44 333 1559 855.

If your complaint is valid, we will help you find the best solution. Depending on the circumstances, this may include a replacement, repair, partial refund or full refund.

If the item is faulty, we will reimburse reasonable return postage costs.