Customer service

Service, please!

We're at your disposal from Monday–Thursday 7.30–15.00 and Friday 7.30–13.30 via +44 333 1559 855. You can also reach us by mail via [email protected]. We strive to answer your e-mails daily. 

 

How to shop with us:

Shopping with Selfmade® is very easy: 

  • Find the item(s) you want, add them to your basket and proceed to the checkout.
  • Enter your personal details
  • Select shipping/payment method
  • Accept our Terms and Conditions of Sale
  • Review your order to make sure your details are registered correctly, and place your order. 

 

Complaints - Terms & conditions of sale

Please contact our customer service directly should you, contrary to expectations, have a complaint about your order or delivery. 

For more information about cancellations/complaints, please read our Terms & Conditions of Sale.

 

Public Holiday closure

Our offices are closed on the following days, due to Danish public holidays. 

Christmas - December 24th - 26th

New Year’s - December 31st - January 1st

Sometimes the questions seem complex - and the answers are simple

Do you deliver to my location?

We deliver your order to any location on mainland UK.

We do not deliver to Isle of Wight, Isle of Man, Jersey, Guernsey, Ireland, USA, Canada, or other countries outside the UK.


From where is my parcel sent?

We have a registered office in London, but our main warehouse is in Denmark. From there, we dispatch all orders. Generally, your order travels from Denmark to the UK via Germany. 

And not to worry: all products are delivered duty paid; you need not pay extra for customs clearance or import taxes. 

What is the delivery time?

Generally, delivery will take place within 4-8 days of dispatch. Note that delivery to remote areas, such as the Scottish Highlands or island deliveries, may take longer.

Your order is shipped from our central warehouse in Denmark and must pass customs on its way to you. Customs clearance can occasionally result in a slightly longer delivery time. 


And not to worry: all products are delivered duty paid; you need not pay extra for customs clearance or import taxes. 

 

Do I have to pay import duties?

No, all shipments are delivered duty paid. We will handle customs clearance smooth and safely, including the logistics and paperwork for you, resulting in a hassle-free delivery to your doorstep. You need not pay extra for customs clearance or import taxes. 

Where is my parcel?

You can track your parcel using the track and trace link you received via e-mail. We dispatch your parcel from Denmark. Generally, your order travels to the UK via Germany.

Should you experience problems with tracking, please contact our customer service. We’d be happy to help track your parcel.

And not to worry: all products are delivered duty paid; you need not pay extra for customs clearance or import taxes. 

What is the status of my order?

You receive an order confirmation directly after placing your order and an invoice + tracking number as soon as your parcel ships. This way, you will know when to expect your parcel.

 

If you need more information, please contact our customer service. We’d be happy to check the status of your order.

 

Can I add anything to / change my order?

Sorry, once the order is confirmed, we can no longer add any items or change items. Our order process is fully automated. For security reasons, we cannot alter the amount we withdraw from your card or PayPal account. Therefore, it is also not possible to bulk multiple orders in one shipment.

 

Can I order samples?

You may request up to 5 fabric swatches. Please send your request to [email protected], and make sure to include your full address, so we know where to deliver them. Shipping to mainland UK only.

Can you send me a magazine?

You can check out our interactive magazines online. We have created an interactive shopping experience for you. Click here to visit the magazine shelf. 

Can I return my order?

Should you wish to return (some of) your products, please contact our customer service for assistance.